legal
terms of service
these terms govern the services provided by origin creative (“we”, “us”, “our”) to the individual or business who engages us (“you”, “client”). by submitting a request or paying an invoice, you agree to these terms.
1. services
we provide ad creative upgrades for wellness brands — taking existing UGC footage and adding product animations, ingredient visuals, b-roll, text hooks, captions, transitions, and audio. the deliverable is a fully edited, ready-to-post ad file.
we do not provide media buying, ad strategy, account management, ad performance guarantees, or original footage production. we work exclusively with wellness brands (supplements, functional beverages, fitness).
2. engagement and onboarding
to start a project you must submit: (a) the ad or footage to be upgraded, and (b) a short brand brief covering fonts, colors, and visual style. we reserve the right to decline any engagement that falls outside our niche or that we believe we cannot deliver to a high standard.
3. payment
- all payments are processed through stripe. we do not accept other methods.
- 50% is due upfront before production begins. the remaining 50% is due on delivery of the final files.
- for monthly retainer packages, 50% of the monthly fee is due on the 1st of the month; the remaining 50% is due on the 15th, or upon delivery of that month’s full output — whichever comes first.
- invoices not paid within 7 days of the due date may pause active work and incur a late fee of 5%.
- all prices listed are in USD.
4. deliverables and timelines
delivery times are stated at the package level (e.g. 3 days for Starter, 7 days for Creative Sprint). timelines begin the business day after we receive full payment and all required inputs (footage + brand brief). rush delivery is available by request and may carry a surcharge.
5. revisions
each project includes two (2) rounds of revisions. a revision round is defined as a consolidated list of changes submitted in one message within 7 days of delivery. additional revision rounds beyond the included two are billed at our standard hourly rate, quoted on request.
dissatisfaction with subjective taste is not grounds for refund — it is addressed through the revision process.
6. ownership and licensing
upon receipt of full payment, you own all rights to the finished deliverables and may use them across any paid or organic channels.
we retain the right to display finished work (or segments thereof) in our portfolio, case studies, and marketing materials unless you explicitly opt out in writing at any time. we will never disclose confidential business metrics, product formulations, or raw footage without your permission.
third-party assets (stock music, licensed fonts, generative tool output) are licensed to the final deliverable under the terms of their source licenses; resale or redistribution of raw assets is prohibited.
7. cancellations and refunds
- before production begins (within 24 hours of your upfront payment and before we have started work), you may cancel for a full refund of the upfront amount.
- after production begins, the upfront payment is non-refundable. if you cancel after work has started, we will deliver whatever stage of work has been completed, and no additional refund is due.
- monthly retainer cancellations require 30 days’ written notice sent to hello@origincreativelab.com. the current month remains billable; the following month will not be invoiced.
- chargebacks initiated without first contacting us will be contested with our payment processor.
8. client responsibilities
you are responsible for:
- the rights and licenses to any footage, music, product photography, or brand assets you send us
- the accuracy of product claims, ingredient callouts, and any copy you provide
- compliance with advertising standards (FTC, FDA, platform policies) on your end — we produce the creative; you run and approve it
- timely responses on revisions; projects paused for more than 30 days due to client inactivity may be archived and require a restart fee to resume
9. no guarantee of performance
creative performance depends on targeting, audience, budget, offer, and many other factors outside our control. we make no guarantee of ROAS, CTR, conversion rate, revenue, or any other ad performance metric. our deliverable is the creative asset itself, produced to a professional standard.
10. confidentiality
we keep all footage, brand materials, and product information shared with us confidential. we will not share your raw materials or unreleased work with any third party. a mutual NDA is available on request for retainer engagements.
11. communication
we operate asynchronously. primary communication is via DM (@origincreativelab) or email (hello@origincreativelab.com). we respond within one business day. we do not hold kickoff or review calls unless explicitly pre-arranged for retainer clients.
12. limitation of liability
to the maximum extent permitted by law, our total liability for any claim arising from or related to these terms or our services is limited to the amount you paid us for the specific engagement giving rise to the claim. we are not liable for indirect, incidental, consequential, or punitive damages.
13. indemnity
you agree to indemnify and hold us harmless from any claims, damages, or expenses arising from (a) your use of the deliverables, (b) any content, claims, or materials you supply to us, or (c) your violation of these terms.
14. termination
either party may terminate a retainer engagement with 30 days’ written notice. one-time engagements terminate upon final delivery and payment. we reserve the right to terminate any engagement immediately if you materially breach these terms, fail to pay, or ask us to produce content that is misleading, illegal, or otherwise objectionable.
15. governing law
these terms are governed by the laws of the United States. disputes arising under these terms will be resolved through good-faith communication first, and if unresolved, through binding arbitration in a mutually agreed venue.
16. changes to these terms
we may update these terms from time to time. material changes will be communicated via email to active clients. continued use of our services after an update constitutes acceptance.
17. contact
questions about these terms? email hello@origincreativelab.com.